Care and Warranty
Residential Warranty
10-YEAR FABRIC - Boxhill offers 9 oz. marine-grade solution-dyed acrylic fabric from several mills. All marine-grade acrylic fabrics we use carry a warranty of 10 years from the original date of purchase. All upholstery-grade fabrics we use carry a warranty of 5 years from the original date of purchase. The warranty protects against the significant loss of strength and color in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment. This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, rot, mildew, or acts of nature. Damage caused by the storage method or location used by clients is not covered.
WIND DAMAGE - Wind ratings do not form part of, nor fall under, any of Boxhill Umbrellas’ warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and tested at their optimal positions. Umbrellas with any degree of tilt added should not follow any wind ratings on pg. 45. Wind can be extremely variable, depending on the surroundings, elevation, gusts, etc. In high wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately, regardless of size, weight, or base weight and never be left unattended or tilted in the open position.
ELEVATED/ROOFTOP - Warranties and published wind ratings do not apply to any umbrella on a rooftop or an elevated patio above the ground level of the property.
To ensure our products’ longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition, be sure the fabric is pulled away from the ribs as outlined below. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pinholes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of this nature is not covered under warranty.
When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.
The warranty, if applicable, does not cover labor frames, systems, or installation supplied by the dealer or reseller. The replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 10-year or 5-year warranty
5-YEAR FRAME - warrants the crank and auto tilt mechanisms in the MONTEREY for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push-button tilts, and para-cord. Boxhill warrants the
frame structure of the GREENWICH, and MONTEREY for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. This warranty does not include damages sustained to these umbrellas if operated improperly, while in any degree of tilt, or if left unattended.
Before opening any umbrella, gently “fluff” the umbrella ribs (spread them apart by hand) first, and then begin to open the umbrella. If you feel any impingement whatsoever during opening, halt opening and repeat this process until there is no more resistance.
3-YEAR POWDER COAT/FINISH - Boxhill warrants all powder coat finishes on aluminum masts in GREENWICH, and MONTEREY for a period of 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finish on the aluminum masts only
1-YEAR UMBRELLA BASE - Boxhill warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base
RUST - is a natural part of the aging process for all steel and iron-based materials; therefore it is not considered a defect and is not covered under any of Boxhill Umbrellas’ warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
Galvanized steel will show unavoidable imperfections due to the finishing process and therefore, must be accepted in the condition in which it is received.
SEASIDE AND INDOOR/OUTDOOR POOL USE - Salt and chlorides can accumulate on the powder coat finishes and on raw material finishes, such as Brushed Silver (MS) (umbrella specific) and Platinum (SR), leading to premature finish failure.
Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void limited warranty.
Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize, or corrode. Such failure will void all warranties.
These Umbrellas’ warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Boxhill Umbrellas’ warranties are only applicable to products that are properly secured to Boxhill bases or anchoring systems equal to or greater than recommended by Boxhill. Failure to properly secure Umbrellas to bases equal to or greater than recommended will void all warranties. If warrantable damage occurs, Boxhill will refinish, replace, or repair any item in this category at its own discretion.
Commercial Warranties are different. Please contact [email protected] for inquiry.
Return Policy and Cancellations
Every item is made to order and we do not accept cancellations or returns. If your item comes defective or damaged from shipping, we will of course rectify the situation.
